Qualifications and Experience • National Diploma / NQF 6 (Essential) • Upto 5 years experience (Operational) FMCG • MS Excel, SAP Key Qualities Critical Success Factors • Financial understanding & accuracy • Proficient with all Microsoft Office tools Advanced Excel user • Analytical mind, organized, precise and meticulous • Ability to take initiative, learn quickly and strive for results • Excellent communication skills Communication • Routine communication with customers or clients Problem Solving • Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem. Relationships Maintained • Others outside the organisation Behavioural Competencies Customer Relations • Asks questions to identify customer needs or expectations • Follows through and meets personal commitments to others on time • Takes responsibilities seriously and consistently meets the clients’ expectations for quality, service, and professionalism. • Continuously monitors delivery to make sure the customer is receiving good service • Shows a strong commitment to exceeding customer expectations • Able to own responsibility for mistakes, apologise and make suitable changes to services Planning and Organising • Manages time effectively, ensuring effective completion of tasks under stressful deadlines. • Able to prioritise activities and resources, ensuring that results are achieved effectively. • Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome. Analytical Thinking • Able to take a complex task and breaking it down into manageable parts in a logical, detailed way. • Thinks of multiple explanations or alternatives to a problem • Able to identify the information needed to solve a problem effectively • Performs tasks accurately and thoroughly, making adjustments to ensure needs are met • Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions. Verbal Communication • Able to communicate verbally in a logical manner. • Takes the intended audience into account when communicating verbal information. • Makes use of appropriate business language in verbal communication. • Includes all relevant information in verbal arguments. • Demonstrates proficiency of language in verbal communication. • Interprets complex information to expresses own viewpoint in verbal communication. • Concludes verbal arguments by making reference to relevant facts Written Communication • Able to write in a logical manner. • Takes the intended audience into account when communicating information in writing. • Makes use of appropriate business language in writing. • Includes all relevant information in written arguments. • Demonstrates proficiency of language in writing. • Interprets complex information and expresses own viewpoint in writing. • Concludes written arguments by making reference to relevant facts