Qualifications and Experience • Bachelors Degree (3 years) / NQF level 7 (Essential) • 9+ Years experience (Operational Execution) • Excel Advanced Key Qualities Communication • Written proposals or presentations aimed at changing practices within or across business units or selling a product or service to external clients Problem Solving • Proactive identification of interconnected functional problems, determine impact, patterns and trends, identify best fit alternatives, best practice solutions and anticipate future problems. Readily available information, access to advice or precedent on approaches to solve problems. Relationships Maintained • Groups of individuals at a senior management level inside the organisation Behavioural Competencies Accountability • Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track. • Prepares a roadmap for success. • Ensures that all who need to know, are clear about the plan. • Takes full responsibility for own actions and outcomes, including mistakes. • Always acts in the company’s best interest, regardless of whether it is difficult or unpopular. • Ensures others are on track for achieving their goals. Customer Relations • Asks questions to identify customer needs or expectations • Follows through and meets personal commitments to others on time • Takes responsibilities seriously and consistently meets the clients’ expectations for quality, service, and professionalism. • Continuously monitors delivery to make sure the customer is receiving good service • Shows a strong commitment to exceeding customer expectations • Able to own responsibility for mistakes, apologise and make suitable changes to services Planning and Organising • Manages time effectively, ensuring effective completion of tasks under stressful deadlines. • Able to prioritise activities and resources, ensuring that results are achieved effectively. • Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome. Analytical Thinking • Able to take a complex task and breaking it down into manageable parts in a logical, detailed way. • Thinks of multiple explanations or alternatives to a problem • Able to identify the information needed to solve a problem effectively • Performs tasks accurately and thoroughly, making adjustments to ensure needs are met • Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions. Presentation Skills • Able to design presentations which are appropriate for the presentation. • Able to present impactful presentations • Presents only the most important points which relating to the presentation purpose • Able to make presentations (visual aids) which are visually appealing and not too cluttered • Able to maintain eye contact and project a professional image throughout the presentation • Able to present information with confidence