Description Du Poste

As a Retail Assistant, you will be responsible for the following activities:

Assisting TM’s in the deployment and assessment of the Network profitability tools e.g. PNL and KE24, NCA, KE30, FBL3N/5N, MB52.

Share statements of accounts & handle queries regarding statements – Trading, Guarantee Accounts, Card, POS, merchant lines with dealers & TMs (daily) including prospects.

Proposing & coordinating actions for improving the profitability of all the stations by working with the Retail Manager and Network Development.

Analyse, track and share weekly sales – white products, solar, airtime, electricity tokens, lubes and other retail products introduced.

Maintenance and regular update of the station Master Data Files including letter and call reports.

Help TM’s in tracking sales in their respective areas through the Sales /TM Monitoring Report aiming at sales improvement and target realisation.

Handle and address retail walk in clients – prospects, dealers, queries, complaints.

Monitoring and reporting competitor activities such as Competitor price surveys, Zera, Lubes survey and recommendation of price adjustments.

Assisting the Training Manager with analysing Top Service scores (Top Service Grading Tool).

Monthly reports consolidation for stations master data updating.

Preparation of accounts for submission & review – due diligence, CD2, Journals (Rentals – receivable & payable), credit notes, debit notes etc.

Support retail promotions and campaigns through coordination of assigned functions

Receive, consolidate and share weekly call reports tracking file with a focus on high risk factor action items from TMs.

Liaise with Customer Service, Depots, and stations to support timely ordering, planning and delivery of product.

Maintain a proper (filling& scanning) record keeping system for the section with a focus on agreements, letters, applications and station files.

Track and regularize invoicing anomalies through relevant, journals, debit and credit notes.

Consolidate assigned reports, NFR, month end, surveys etc.

Coordinate TM activity as assigned in reporting, anomaly correction or as advised periodically.

Ensure timely payments of landlords for head leased sites.

Contexte et Environnement

Position involves working closely with internal and external stakeholders in keeping the department fluid.

Position involves back office support for the Network Department. This is a high-pressure environment that is dynamic and involves reconciliations on accounts, timely reporting and risk escalation.

Position involves ensuring timely execution of billing on payables, receivables, credit & debit notes as well as adjustment journals.

Position involves working closely with TMs & SFS team to improve communication, compliance & risk mitigation in stations through efficiency, analysis and timely execution of assigned objectives.

Profil recherché

As a Retail Assistant, you will possess the following :

Minimum Marketing or Technical degree or equivalent.

Minimum 2 to 3 years’ experience in a Commercial/Marketing/Business direct or indirect management

Must be articulate, analytical, customer oriented, self-motivated, a team leader and able to work without supervision