Who we are;

GOAL is an international non-denominational, non-governmental and non-political humanitarian organisation dedicated to work towards ensuring the poorest and most vulnerable in our world and those affected by humanitarian crises have access to the fundamental rights of life, including but not limited to adequate shelter, food, water and sanitation, healthcare and education. GOAL has operated in Zimbabwe since 2002 and currently our focus is on Emergency response, Livelihoods, Nutrition and WASH activities.

What we are looking for;

GOAL is an equal opportunities employer to all individuals seeking possible employment with the organisation. We are looking for suitably qualified, highly competent and motivated individuals to be part of the GOAL Zimbabwe team for the Zimbabwe Country Program on a fixed term duration. Interested employment seekers are invited to apply for the following vacant positions:

Job Title: IT Manager  

Location: Harare-Zimbabwe

Contract Duration: One year (Renewable)

Overview /of the position:

• The role is based in Harare Zimbabwe, with travel responsibilities to field sites within the country to ensure IT services are delivered and operationally managed,
• The role will also involve managing a small team of IT Officers/Interns.
• Also working with HQ IT Shared Services, providing technical leadership, advice, and project assistance where Zimbabwe is a location of service customers and users.

Breakdown of Key Duties:

• GOAL IT Shared Services:
• Working with the IT Service/Infrastructure/Service Desk teams in HQ, providing local technical leadership, advice, and assistance and ensure IT services are managed to a high standard in key process areas:
• Availability, Capacity and IT Service Continuity Management
• Service Knowledge Management
• Event Management (Monitoring & Alerting)
• Incident and Problem Management
• Request Fulfilment and Access Management
• Service Catalogue and Service Desk Management
• Application Management
• across categories in the Service Catalogue
• Infrastructure and Office/User Hardware – including supply and management of Windows 10 Laptops, local VPN services.
• Desktop & Web-based Applications and Windows Operating System
• Email, Office365, IT Security services
• SharePoint Online and Windows File Servers.
• PowerBI Reporting, GOAL developed IT Solutions and SAGE Financial services

• Local IT Services:
• IT Finance:
• Including responsibility for budgeting of IT expenses, including the purchase of new equipment and software, on an on-going basis.
• And Advising SMT on IT equipment requirements for all offices and arrange purchase orders as appropriate.
• IT Security Management
• Ensure good management of laptop data, including AntiVirus, Encryption, and policy management
• Ensure that permissions of Shared folders and data integrity are maintained and authorized by head of departments across File Shares, SharePoint and other organizational data related services.
• Ensure in use services are compliant with the data protection low for both IT Security and Data Privacy.
• Infrastructure: Manage Internet/Network Firewall solutions.
• IT Service Continuity Management
• Ensuring backup are upheld and maintaining integrity of data, perform monthly test restores.
• Application and OS Management
• Keep all software versions and operating systems up to date, setup updates where necessary (i.e. SQL server upgrade, Windows upgrade and Microsoft applications, etc.)
• Infrastructure Management
• Across all Zimbabwe sites: Management of local servers, wireless access points, switches, firewalls (Meraki).

• Reporting to Zimbabwe Management:
• Prepares regular reports for management on Delivery and Operational Management.
• Share and present with senior management/ACDS.
• Improve Zimbabwe IT experience by arranging online trainings for new MS applications and beyond.
• Use and promote GOAL’s Intranet and SharePoint services so that all users will embrace it and will realize the value of new SharePoint services.
• Advise Zimbabwe SMT on ways to improve IT services and support.

• IT Team Management:
• Managing a small team of local technicians.
• Objective setting, performance reviews, identifying performance improvement and training opportunities, ongoing mentoring of staff.
• Demonstrating IT best practice to the IT team and beyond.

• Upcoming Projects:
• In particular, key responsibilities in assisting in:
• the roll out of Azure AD for the GOAL organization in Zimbabwe, in particular Infrastructure and User Management.
• data migration of local file server to SharePoint Online.

Requirements (essential)

• Minimum 5 years’ work experience
• Bachelor’s Degree or equivalent
• Good English language skills
• Competent computer skills, in particular Microsoft Office 365, Windows 10, Active Directory.
• Project Management/IT Delivery Experience
• Working within an IT Service Management framework, particularly experience with a IT Service Desk system.
• Hands on Technical Skills and Experience across technologies utilized in the GOAL IT Service Catalogue:
• Desktop and Web Based Applications (ServiceDesk software preferable)
• Microsoft 365 Email Services (including IT Security elements)
• Microsoft 365 Office Applications (in particular Identity and Access Management, Teams, PowerBI [including development and delivery of solutions] , SharePoint)
• Infrastructure (Azure, File and Domain Servers, Firewalls/Switches, VPN/WLAN/WAN/LAN)
• IT Security and Continuity Services (Backup Solutions, Sophos/Kaspersky AntiVirus, Bitlocker)
• Office and User Hardware (Laptops, MFDs, Mobility, AV equipment)
• Financial IT Services (SAGE preferable)
• Web Hosting Services and FlowForma/PowerApps based services preferable

Requirements (desired)

• Excellent verbal and written communication and presentation skills.
• Familiarity with office management procedures.
• Ability to troubleshoot and resolve issues
• Budget planning and management skills
• Motivated self-starter, able to make decisions and take action independently.