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Information Technology Support Officer
A local company
Job Type
Full Time
Location
Zimbabwe
Description :
Job Title: - IT Support Officer
Job Purpose:
Monitoring and maintaining the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.
Reports to: IT Administrator
Major Functions/Accountabilities:
IT support.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Administration of servers, LANs, WANs, Sage Evolution ERP, Service Desk, and business productivity software.
Procuring ICT equipment appropriate for intended job.
Log all user incidents /problems through Service desk system.
Timely resolution of raised tickets and escalate issues timeously.
Support remote users and depots through remote support tools.
Train/facilitate employees on new and existing systems.
Ensure physical and logical security of servers, personal computers, wireless access points.
Managing and monitoring daily and weekly local and remote backups.
Ensuring power backup for all critical IT equipment like servers and routers.
Basic hardware maintenance.
Skills and Competencies:
Sage Evolution Administration
Email Administration
Microsoft 365
Sophos/Cyberoam administration
Comfortable with SQL
Active Directory Admin
Computer proficiency:
Excellent computer skills, particularly Microsoft Excel, Power Point and experience with Sage Evolution.
Salary:
Negotiable
Location:
Harare based but incumbent will be expected to travel to Mutare, Bulawayo, Burma Valley & Nyamagaya (Nyanga) for Information Technology Support
Experience:
Minimum of 2 years’ relevant experience in an FMCG environment.
Qualifications:
The ideal applicant should possess the following minimum qualifications.
Degree or Diploma in Computer Science/Information Technology.
CCNA/Microsoft Certification or working towards the certification is an added advantage.
2 years relevant experience.
KPI & Measure
Infrastructure
Systems uptime, innovation
Support
Tickets resolution turnaround time
Disaster Recovery
Backup routines and Downtime period
Administration
Systems Integrity
Security
100 % Threats mitigation techniques application on all servers and workstations
To apply
Applications: -
Interested persons who meet the above specifications should send their applications supported by a concise CV by the 9th of May 2021 to: itsupportofficer@matanuska.co.zw
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