ICT TECHNICIAN: NATIONAL CENTRE

The incumbent will report to the ICT Engineer, Hardware and Networks.

 Participating in the designing, installation and support of LANs and WAN.

i. Carrying out site surveys of buildings earmarked for LANs

ii. Carrying out installation of new LANs

iii. Carrying out maintenance and upgrade work on LANs

 Providing support to staff and students on the use of e-learning resources

i. Training staff and students on accessing e-learning resources (online application and myVista) //tm/ 3

ii. Attending to user queries / trouble shooting on the e-learning platform

 Servicing, maintaining and repairing ICT equipment

i. Accept job requests from staff and students

ii. Complete an ICT Job Card / iTop query for each job attended

iii. File job card and dispatch repaired equipment to users

iv. Carry out scheduled maintenance of ICT equipment 3 times a year v. Keep an updated ICT Asset register at all times

vi. Compile and submit an ICT asset disposal list after each scheduled maintenance

 Installing and configure hardware and software

i. Installing selected software on designated hardware

ii. Configuring hardware and software as requested

iii. Completing the ICT job card / installation record for each job attended

 Running an elaborate back-up system that ensures that selected user data and documents are archived / or stored offline

i. Backups of user data / documents on removable media

ii. Backup logs recorded and filed

iii. Backup media packaged and moved to a secured storage place

 Checking the state of all critical devices and printers to ensure continuous functionality and access to services at all times

i. Servers, routers, switches and printers’ status confirmed daily

ii. Network connectivity and Internet available 24/7

iii. Network status reported on weekly

 Providing sound technical support to the institution’s ICT users

i. Training / coaching users on the operations of selected software applications (Office 365, Pastel and ARIS)

ii. Attending to all users’ ICT application queries

iii. Educating users on the best practices when using ICT equipment

iv. Carrying out ICT advocacy as guided by the ICT Policies

v. Performing any other relevant duties as assigned by ICT Engineer, Hardware and Networks

QUALIFICATIONS AND EXPERIENCE

1. National Diploma in Computer Science, Information Technology or a relevant technical field, from a recognized examination board such as HEXCO; or

2. City and Guilds Science, Computer Technicians Certified at advanced or Part2 level; and

3. At least two (2) years relevant post qualification experience. //tm/ 4 POST