Zimbabwe Association of Church-Related Hospitals (ZACH)

Deadline: 29 October 2020

Position Summary

This position supports ZACH HIV and AIDS Prevention, Care, Prevention and Treatment Support, including organizing and monitoring procurement, storage, distribution of health commodities and ensuring that ZACH Information and Communication are up to date at all times. The officer is responsible for managing, organizing, storing, and accessing the HIV Prevention, Care, Treatment Support (HPCTS) at ZACH at the roll out Information technologies to ZACH supported sites

Job Description

The main duties of the ICT Officer are:

Network Administration Services: Regular evaluation of current computer hardware/software in order to provide a timely replacement schedule or upgrade; Testing new programs before user installation and implantation; and Setting up and maintaining all internet and Microsoft Exchange Email accounts and server configurations.

Technical Support and Capacity Building: Providing relevant information about the system to enable resource access;

Guiding users systematically to troubleshoot systems and offering immediate and alternative solution to issues;

Empowering users by sending system tips and guidance instruction;

Logging user issue for escalation either to the relevant supervisor or product/service supplier;

Facilitating IT training to all staff members and officers for effective utilization of Program systems and new products;

Providing technical support and trouble-shooting for installed servers, including implementation of disaster recovery plans and prepare standard procedures for monitoring servers, and ensure that they are fully operational.

System & Information Security: Providing support in setting up the infrastructure for virtualization and private cloud basics;

Administering antivirus and client update and configuration;

Publishing of internal resources for external access like outlook anywhere & web access and Patching application with current security updates and hotfixes. System analysis, development, implementation and maintenance;

Virtual servers design, implementation and maintenance;

Performing infrastructure/software design development to ensure compatibility and operationally with Program requirements;

Participating in the definition, designing, testing and implementation of new Information Technology (IT) hardware and software standards for the program based on user requirements and in accordance with the strategy and direction. Resolve any Hardware (PCs, Routers, switches, Servers & UCS Configuration related problems; and Testing and configuring all new equipment, particularly notebooks, desktops and servers to ensure compatibility with requirements and standards.

Inventory management & Maintenance: Maintaining software and hardware inventory; Ensuring secure custody of equipment; Supervising equipment preventive maintenance and carry out a regular evaluation of current hardware/software in order to provide a timely replacement schedule or upgrade.

Any other tasks: Advisory on procurement of technical equipment and related tasks. Provide overall administrative support to the HPCTS program.

Qualifications

Bachelor’s degree in IT or related field; Prefered Microsoft Certified Systems Engineer; Prefered Networking certifications e.g. CISCO certifications; and Virtual Systems Certifications – Vmware. Very key: Knowledge and experience in management and configuration of Office 365.

Experience

Four (4) years working in a network environment infrastructure; Systems Administration and Management; LAN and WAN management; Hardware and software integration and maintenance; ERP configurations and Administrations; Excellent technical knowledge of computer applications and systems; and Exposure to diverse-multicultural environment. Experienced with support on Health Systems such as DHIS2, DHIS, Datim an added advantage.

To apply

Interested candidates should send certified copies of academic and professional certificates, CV and a motivational letter in an envelope clearly marked with the position applied for to; The Executive Director; 160 Baines Avenue; Box 1556; Harare.