Vendor management Establishes service level agreements with all the Information Technology vendors, annually Reviews service level agreements annually Escalates queries to vendors which cannot be resolved internally as and when issues are beyond the scope of the internal IT team Manages software and hardware agreements and services across the bank Project management Involved in the research and development of new products and innovation on existing products as and when necessary Investigates on feasibility integration and standardization of systems Oversees the implementation of Information Technology systems in the project Champions change and effectively manages the implementation of new ideas Provides advice and guidance to members of staff and other stakeholders on technical matters related to IT systems and processes Qualifications and Experience Bachelor’s degree in Computer studies An MBA is an added advantage. A minimum of five years’ experience in a management level position is desired preferably in the banking sector.