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Field Operations Supervisors x 4

Posted in Social Science

A local company

Job Type

Full Time



Description :

A company based in Beitbridge is inviting suitably qualified candidates to fill in the positions of Field 

Operations Supervisors. This position will be permanently based in Beitbridge and reporting to Site 



• Overseeing and assessing Customer Services Agents’ activities and providing them with regular performance-related feedback.

• Developing strategies and monitoring Customer Service Agents' everyday routines

• Following the process through the system and keeping track of it

• Establish an efficient and effective traffic flow system at the border, utilizing deployed  resources to ensure that bottlenecks are removed.

• Managing Customer Service Agents' coverage and traffic flow to ensure high-quality service.

• Assisting in the development and implementation of service policies, as well as explaining 

them to employees and customers.

• Managing staff performance in the field 

• Investigate and resolve customer complaints.

• Serve as the primary point of contact between Customer Service Agents and the rest of the 

project team.

• Direct supervision of Customer service agents. 

• Perform any other duties as assigned.


• Degree in Accounting, Banking, Business Studies or equivalent.

• Accounting knowledge is a plus and/or customer service experience is an advantage

• 2 Years’ experience in a similar managerial role. 

• Willing to relocate at your own expense to Beitbridge. 

To apply

Interested candidates to submit CV and Certificates as one document in pdf format to on or before 8 November 2021

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