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Customer Experience Officer
A local company
Job Type
Full Time
Location
Zimbabwe
Description :
GPC Financial Services PVT LTD
Customer Relationship Management:
In consultation with the Head, implement an effective customer relationship management system to foster customer loyalty
Oversee the day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement
Assist the Head in establishing coordination with the internal teams to deliver seamless customer service
Marketing and Sales Support:
Provide marketing and sales support to the Head and Sales Managers as needed
Generate excitement about the company and its offerings through relevant media platforms social media and personal interactions
Contribute to business research and produce engaging collaterals to deliver differentiating customer experience
Partner Relationship Management:
Assist the Head and Sales Managers in establishing value generating business partnerships
Oversee the day to day partner operations to ensure fruitful partner experience
Team Support:
Assist the Head in creating synergistic team environment across the organisation
Liaise with the internal teams to understand their concerns, ideas and training needs and proactively communicate them with the Head
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