CHEP is currently seeking a skilled Business Manager (Key Account Manager) to join the business based in Harare. The role will report to the Customer Relations Manager and will be responsible for maintaining existing relationships in Zimbabwe, the overall account strategy, and identifying new business possibilities.

The role would suit a self-motivated, strategic, and forward-thinking Individual who challenges organizational norms, pushes boundaries, ventures into new areas, and is a force of innovation and evolution – playing an active role in the achievement of company objectives and targets.

National Strategy Execution

National account coordination

Own and drive account plans with key accounts to boost revenue growth and customer satisfaction

Own, lead and participate in the identification of new business projects and opportunities.

Analyze volume forecast accuracy through understanding the Key customer's Sales trends

Acquire a thorough understanding of national key customer supply chain, needs, and requirements and activate accordingly to drive sales

Dynamic, high-level engagement with key customer stakeholders

Drive sales strategy to maximize growth opportunities with key accounts

Protect CHEP’s current business and develop and execute expansion initiatives for existing customers

Intimate knowledge of the CHEP brand and its value proposition

Pricing Negotiations

Cultivate and preserve trust by providing a consistent and reliable experience for national customers

To develop productive working relationships with key contacts at all accounts within the national group

To establish clear, measurable, and attainable goals for each account within the group and conduct regular evaluations/business reviews to ensure objectives are being achieved

Build and nurture loyal, long-lasting relationships with key account customers.

Develop unique ways to grow the business with your customers and develop solutions to mitigate challenges.

Account Management

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and establish regular forecast and performance review meeting.

To continually assess competition and actively defend competitive threats through understanding customer needs, developing solutions to prevent market share loss and formalizing relationships with structured agreements.

Maintain structured call plans with a proactive customer approach and response.

Foundational Requirement:

Adherence to Business Rules and Best Practises

Value Adding Services, MyChep, EDI, RFID, TEMS, NPD Solution,

Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties.

Internal and external stakeholder management

Cash Management: close monitoring of overdue and cash flow in collaboration with Finance

Handling of order enquiries including post order fulfillment process. Oversight and monitoring of the quality of product delivered to the customer.

Qualifications & Experience

Essential: Post Matric Qualification

Preferable: Commercial Degree 

5+ years’ experience within

FMCG Sales and key account management

Solution selling and/ or Logistics/ Supply Chain

Skills and Knowledge 

Interpersonal relationship expertise

Value-based selling

Coordinated account management

Solution selling in a supply chain environment

Strong negotiation skills

Understanding of supply chain mechanics

Analysing financials and key customer KPIs

Developed presentation skills

Ability to innovate and formulate creative solutions

Ability to monitor, understand and leverage key market trends

Customer centric mindset

To Apply Click HERE