Introduction Our Client in the Automotive Sector seeks to hire a Workshop Manager. The Workshop Manager will be responsible for ensuring job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations and working with the operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. Job Functions Management,Warehousing Industries Automotive Specification •Ensuring supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct. •Managing inward goods, checking quantities, dispatching goods and receipting invoices •Regularly reporting progress on each job and quickly communicating delays or concerns with the Operations Manager. Report on manpower overruns or shortfalls. •Ensuring adequate maintenance of tools, equipment and other materials in the Service Area. •Investigating customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action. •Developing and implementing systems to record, file and store information pertaining to client inquiries. •Identifying staff that requires on-going training and implements training opportunities to ensure their skills are improved. •Providing feedback to staff that is not performing to the expected level and ensure human resources are informed of trends in performance. •Promoting a Healthy and Safety culture within the business •Reviewing customers service orders and inspect the quality of technician repairs before the release of vehicles. •Reviewing work orders to ensure that all actions have been documented according to Service Workshop policies and procedures. •Receiving and reviewing feedback from customers and follow up to ensure customer satisfaction. •Planning and preparing the annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation. Requirements •Bachelors Degree in Mechanical Engineering (Automotive Option) or a related discipline •At least 3-5 Years of relevant sales experience in a related industry. •Extensive Knowledge of mechanical issues, warranties, service, and general repairs •Must have previously held a supervisory role. •Good interpersonal skills. •Requires specific technical knowledge of maintenance and repair of various vehicles, including tractor-trailers, RTGs, reach stackers, and mobile cranes. •Must be able to interpret engineering drawings, layouts, and specifications and familiar with various types of safety gear and their application. •Advanced verbal and written communication skills in English, in addition to effective interpersonal skills & knowledge of Microsoft applications. •Dynamic, strong analytic and problem-solving skills. •Strong leadership and the ability to coach and motivate the team. •Ability to advise customers on the required jobs in a timely, professional manner.