Core Functions / Responsibilities:

1. Assist with general on-site support for IOM Harare users in operation and maintenance of IT systems when necessary.

2. Assist with conducting initial assessment of users’ needs for possible technology upgrades or purchase of IT equipment and peripherals.

3. Maintain and update records of IOM Harare hardware inventory and update list for disposal.

4. Assist in providing first level user support on IOM Harare desktop environment including Windows operating system, MS Office suite and other IOM standard application software.

5. Assist in providing technical support for IOM Harare phone, video conferences, remote meetings, and printer setup.

6 Help produce the needed input/output forms, reports, and other documentation materials, such as Users’ Database Operation Manuals, from the database systems and sub-systems.

7 Perform such other duties as may be required. Page 2 / 3

Qualifications and Experience:

• University degree in Information Technology/Computer Science or any related discipline.

• Work experience in an IT Support role.

• Practical experience of delivering general IT technical support services would be an advantage.

• Formal qualification or certification in Windows operating system or related Microsoft software would be a distinct advantage.

• The job requires the incumbent to show competency in teamwork, reliability under pressure, capacity handle several tasks of varying priorities at the same time and careful observance of technical guidelines.

Languages Proficiency in written and spoken English. Eligibility and Selection In general, the Internship Programme aims at attracting talented students and graduates

• who have a specific interest in, or whose studies have covered, are as relevant to IOM programmes and activities. • who recently graduated and have relevant working experience.

Required Competencies Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges. Core Competencies – behavioural

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge, and innovate.

• Accountability: takes ownership of achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Other

• Appointment will be subject to certification that the candidate is medically fit for appointment.

• No late applications will be accepted.