The Technical Instructional Designer is responsible for designing and developing new, engaging, and effective learning solutions and instructional experiences for GitLab customers, partners, and/or sales & customer success professionals that help these audiences achieve desired learning outcomes.

What You'll Do In This Role

Design and develop experiential learning solutions that support adult learning best practices, address needs identified in a job/task analysis, drive behavior change, and improve performance of GitLab customers, partners, and/or sales teams

Follow GitLab branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for external audiences

Create and curate customer learning content using the latest technology and innovative techniques (especially via but not limited to scalable online delivery)

Build and maintain valued relationships with key stakeholders and external vendors

Design interactive courseware and video using adult learning theory that appeals to various learning styles and international audiences

Utilize various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective and technically functional

Develop instructionally sound knowledge, skill, and job performance-based assessments

Evaluate the business impact of learning programs through the use of learning and performance metrics

Gain a working knowledge of the various functional and technological product areas of GitLab

Closely partner and collaborate with other members of the Field Enablement team to continuously improve existing learning programs based on the latest research in adult education

Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed

Be a mentor to sales enablement program managers, trainers, and business partners on best practices in instructional design and enablement solutions

Take on additional projects and responsibilities as needed

We're looking for

Bachelor’s degree required; Master’s Degree in Instructional Development, Training Education/Communication is preferred

5+ years related work experience in B2B SaaS customer, partner, and/or sales training instructional design (or equivalent combination of transferable experience and education)

Deep experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom)

Proven experience designing and developing scalable, engaging, online training is a must

Demonstrated experience working with multiple industry recognized instructional design models preferred

Must have the ability to work in an ever-changing, project-driven environment with a strong design sensibility when creating all customer, partner, and sales training and enablement instructional materials

Strong oral and written communication skills and diverse experience working with internal customers and stakeholders in both live and virtual environments

Proven ability to clearly articulate complex concepts in simple terms is essential

Excellent team player

Must be detail oriented and have strong project management skills needing minimal supervision

Experience with a wide range of modern elearning authoring tools (e.g. recent versions of Adobe Captivate, Articulate 360 Suite, Go Animate, Elucidat, etc.)

Working knowledge and application experience using reveal.js, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools

HTML5, xAPI, mobile learning, and adaptive learning experience desired

Experience working with a variety of Learning Management and Learning Experience Systems and various virtual meeting management tools such as Zoom is a plus

Familiarity with statically generated websites are preferred, as we take a handbook-first approach to Field and Customer Enablement

Knowledge of the software development life cycle, DevOps, and/or open source software is preferred

Ability to use GitLab

Also, we know it’s tough, but please try to avoid the confidence gap . You don’t have to match all the listed requirements exactly to be considered for this role.

Hiring Process

To view the full job description and hiring process, please view our handbook . Additional details about our process can also be found on our hiring page .

Remote-EMEA

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