Total Quality Leadership and Accountability (TQLA) and Care & Treatment (C&T) x4

Project: CDC/FHI 360 Technical Assistance (TA) Project

Location: Chipata, Katete, Lundazi, Petauke, Eastern Province, Zambia

Reports to: Care & Treatment Lead

About FHI 360

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: Technical Advisor (TA)- Total Quality Leadership and Accountability (TQLA) and Care & Treatment (C&T)

Summary of Position:

Under the direction of the Principle Investigator (PI) and the direct supervision of the Care and Treatment Lead, the Technical Advisor–TQLA/C&T will provide technical leadership in the design and execution of sound technical strategies and best practices in the program areas targeted by this project. This includes strengthening the capacity of the District Health Offices (PHO) assigned and other key stakeholders to apply FHI 360’s Total Quality Leadership and Accountability (TQLA)© model and to ensure strong linkages to care and treatment for HIV, prevention of mother-to-child transmission of HIV (PMTCT) services, clinical management of HIV/AIDS and reproductive health (RH) services towards the achievement of UNAIDS 95-95-95. The Technical Advisor-TQLA/C&T will coordinate needs-based, targeted technical assistance (TA) to the project’s government partners, including the provision of continuous mentorship of multi-level managers in the assigned Districts on TQLA as well as the promotion of data utilization for daily course correction and adaptive management both among project staff and our government partners. As a core component of effective C&T and TQLA, ensure that project stakeholders maintain a focus on the client experience and strive to improve the quality of services, tailoring them to the needs of the clients/patients.

Duties and responsibilities

• Adopt participatory approaches to review program data and identify emerging issues for intervention, as well as determine priority sites for intensive technical support.
• Support the development of capacity optimization plan(s) for identified sites, covering clients' experience/performance; technical performance; internal processes; and innovations, learning and growth.
• Provide support to the overall leadership and management of project sites
• Co-facilitate, as required, at DHO workshops/trainings, contributing on the integration of TQLA principles into training activities.
• Provide technical expertise in the development, design and operationalization of TQLA tools, such as target setting tools, burndown charts, data visualization windows, power point slides, etc.
• Integrate TQLA concepts and support the development of various innovative processes for optimizing management/leadership abilities for improved program performance. Core areas of support will include but are not limited to granular level data collection, reporting and utilization for decision making.
• Enhance the DHO's regular situation room meetings (SRMs), provide targeted feedback, and offer evidence-based technical assistance to assigned health facilities and partner organizations.
• Provide technical facilitation to quality improvement charters and collaboratives; and support continuation of constructive dialogues around granular level data in situation room meetings.
• Support the development of an internal system for measuring and reporting the effects of TQLA interventions over time (i.e., effectiveness and efficiencies).
• Stay abreast of latest technical developments in the field of care and treatment and support the DHO to apply cutting edge strategies to the HIV program.
• Lead a team of technical experts (project staff) to deliver focused support in core HIV program technical areas.
• Contribute to the tracking of progress, analysis of data and preparation of project reports for the donor; and participate in key meetings and presentations with external stakeholders.
• Perform other duties as assigned.

Desired knowledge, skills and attributes

• In-depth knowledge of Zambian public health sector and clinical settings, including governmental and non-governmental contexts.
• Advanced training in HIV Clinical Care/ART and/or CT/PMTCT.
• Experience having used and trained others in FHI 360’s TQLA© model.  
• Registered member of the Health Professions Council of Zambia (HPCZ)
• Demonstrated interpersonal skills and ability to work well with others, including developing and maintaining compatibility among project staff, consultants, sub-awardees and recipients of project TA and support.
• Demonstrated management and team-building skills, including relevant experience in direct supervision of professional staff.
• Articulate and able to communicate in a clear, professional manner with clients and staff.
• Sensitivity to cultural differences and understanding of the social, political ethical issues surrounding HIV infections.
• Ability to work independently and manage a high-volume workflow.

Minimum Requirements

Master’s Degree in Public Health (MPH) or its international equivalent. MBCHB/MBBS/Medical Doctor (MD) degree with at least 8 years of relevant experience OR Medical Licentiate, Clinical Officer or related degree with at least 10 years of relevant experience. Expertise in care, treatment and support for adult, pediatric HIV/AIDS/eMTCT and TB at the clinical level, with the ability to understand full range of issues around the clinical management of HIV/AIDS and TB including provision of ART. Sound knowledge of HIV prevention strategies such as Recency testing, Smart testing approaches, VMMC, PreP and Cervical cancer Familiarity with FHI 360’s Total Quality Leadership and Accountability (TQLA)© model, or very similar approaches to adaptive management and data use. At least 5 years of senior-level experience within INGO-led, USG-funded public health programs focusing on HIV/AIDS, including ART. Demonstrated ability to interact professionally with, gain credibility/respect from, and maintain strong relationships with key project stakeholders, especially PHOs and DHOs. Ability to read, write and speak fluent English.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

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