Job Purpose

• To offer quality service by interacting with (walk-in and telephone) customers, providing product or service information and meeting set business revenue targets.

Key Responsibilities

• Sales and distribution of all the Group’s products and services to customers
• Avails application forms to customers, informs them on the requirements and checks that all the requirements are provided by the applicant.
• Sell the full range of available Econet and group companies products and services in an effort to attain shop targets
• Identifies customer needs and makes the appropriate sale.
• Greets and acknowledges walk in customers in the shop customer
• Documents, escalates, and communicates to customers unresolved queries.
• Configures various devices for internet use that is handsets, computers, modems, routers
• Recommends new ways of handling customer queries to the Territory Lead to improve service delivery
• Tracks and communicates competitor activities
• Ensures the shop displays relevant POS material that has been produced to enhance brand competitiveness
• Receives stock, sells, reconcile and resolve any stock variances as per the prevailing policies and procedures.
• Ensure that faulty devices and handsets under warranty are sent to and from the repair center on behalf of the customer.
• Receives cash from customers, verifies and receipts all transactions accurately.
• Ensures all cash generated is collected by CIT for banking on a daily basis according to cash handling procedure
• Prepares sales & stocks (daily, weekly and monthly) reports
• Reports all incidents and accidents relating to SHE to Territory Lead
• Consultant ensures that they are knowledgeable and adhere to all relevant processes and procedures.
• Maintains a tidy workstation in line with the company’s clean desk policy.
• Grooming and etiquette – wear appropriate uniforms and name tags consistently