About FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. Position Summary The Protection and Accountability Officer is responsible for supporting and upholding the commitment to safeguarding and accountability of this program to various stakeholder across targeted districts at all stages of the response. The Officer is responsible for building capacity and knowledge of Safeguarding and Accountability; ensuring the establishment of a functional Community-based Reporting Mechanism (CBRM); being the focal point and source of expertise in safeguarding and to advise DREAMS team on these areas. Job Description To support the development/adaptation of a Community-based Reporting Mechanism (CBRM); To ensure that a solid feedback mechanism system is in place to handle all forms of feedback, complaints and compliments from beneficiaries and other stakeholders; Works with SIE Manager to assess the program’s adherence to FHI 360’s safeguarding framework; Provides inputs into the learning agenda by assisting with the identification of case studies and most significant change stories for documentation; To ensure that vulnerable groups are included at regular community feedback meetings or set up separate meetings; To support the development/adaptation of tools including: client-exit survey and post activity monitoring tools; Capacity building tools and methodologies on safeguarding and accountability including safeguarding risk assessment and monitoring tools; Prevention of sexual exploitation and abuse (PSEA) systems; Sensitization sessions; To build capacity of and sensitize program staff, volunteers, beneficiaries and service providers on safeguarding and the CBRM; To conduct regular Safeguarding and Accountability Monitoring Visits (SAMV), produce technical reports and feedback to stakeholders; In collaboration with the Strategic Information and Evaluation (SIE) Team, develop the procedures for receiving, handling and responding to feedback and complaints; In coordination with the SIE, develop and disseminate written safeguarding and accountability materials for the program; To develop a system for prevention of sexual exploitation and abuse (PSEA) through mapping and testing of referral pathways for survivor-centred response and ensuring that Sexual exploitation and abuse (SEA) complaints are acted upon timely in line with organizational and donor policy guidance; Follows up on accountability issues emanating from the field, in coordination with field staff, and devising action plans to resolve issues; Inputs into the program quarterly and final reporting for the program; Ensure timely compilation and submission of quality, and accurate reports as required. Qualifications University Degree in Social and Political Sciences, Law or other relevant studies; 3 years’ experience in gender and women/girls rights and empowerment programming, community development and training/facilitation and/or education; Good planning and writing skills and analytical thinking; Excellent communication and negotiation skills and experience in community mobilization; Experience in facilitation, developing and delivering training sessions to a variety of audiences; An in-depth knowledge of health issues for adolescent Young girls and Women in Zimbabwe is essential as is integrated program delivery at community level; Strong community mobilization skills; Experience working with the local partners; Must have basic M&E knowledge and some research knowledge; Advocacy skills would be a distinct advantage; Excellent communication and writing skills. The incumbent must be able to write program briefs, program reports, articles and conference presentations; Demonstrated experience in training and facilitation; Ability to speak and write Ndebele is a must.…