You'll have Experienced at managing report development to a diverse stakeholders Proficient at reading and writing SQL code, ideally within Business Objects environment Excellent data manipulation skills Creative skills with the ability to design outputs with strong visual appeal and good ergonomics Previous resource planning experience within a contact centre environment The ability to manage, develop and support junior team members Strong presentation skills and ability to articulate key messages and solutions clearly and concisely To actively seek new and better and more efficient ways of doing things Self-starter, with the ability to take the initiative with an open and challenging mindset Passionate about exceeding customer expectations To take ownership for your work and responsibility for your decisions, and overall will be viewed by our stakeholders as a subject matter expert who has a global view of our estate and strategy To offer valuable insights and recommendations which support both our Customers and our People So, what are you waiting for? Apply now for a chance to forge your own career path and be brilliant as part of a bright, talented team. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer. We’re happy to discuss flexible working. It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.