Key functions consist of:

• Development and management of the CO online tools;
• Knowledge management support;
• Technology support;
• Policies, standards and procedures compliance support.

Support to the management, revision and development of the CO online tools, focusing on achievement of the following results:

• Develop online applications as solutions to business problems (demand-based) that address the needs of sharing experience and expertise;
• Maintain and further develop existing UNDP online presences including intra-, extra- and internet parts;
• Develop new or revise existing web-based tools/systems as requested by the different teams;
• Manage software development projects for new tools/systems and updates of old tools/systems including needs assessment, project management, assuring compatibility with the existing platform, standards, guidelines and procedures for the office technology environment;
• Prepare internal policies and procedures on the use of websites;
• Interpret user requirements and translate these into systems specifications;
• Provide technical support and assistance to the CO personnel and project in the sphere of web development, content management and related areas;
• Ensure data security and consistency of online applications;
• Monitor and analyze the pattern of visits to the relevant sites, keep statistics on the number of hits to each of them and present a monthly report on his/her findings;
• Ensure technical documentation for tools is in place.

Support the office digital transformation, focusing on achievement of the following results:

• Assist the digitization and digital transformation of the office in close collaboration with the Information Communication Technology (ICT) unit;
• Assis the rollout of new systems and automated and enhanced tools to streamline, optimize business processes and improve the office’s overall performance;
• Support the identification of areas of improvements and provide advisory services to the Senior Management to continuously improve its operations and the implementation of the Country Programme.

Support to an effective knowledge management in the CO, focusing on achievement of the following results:

• Support the Management Analyst for the initiation and formulation of ICT-related aspects of KM platforms, programmes, policies, strategies, tools and/or materials;
• Liaise with partnership institutions on ICT for development programs and materials and with national authorities on ICT policies, strategies and programs;
• Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, knowledge management systems);
• Organize training for relevant staff related to the usage and facilitation of the websites.