JOB PURPOSE

To deliver high-quality technical support, system, and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. The incumbent will support the Country Office (CO) and Field Offices (FO) with the technical operations and ongoing support and scale-up of digital solutions, specifically SCOPE (SCOPE is our beneficiary management system for all interventions) in the field. Will provide operational support including user support and training, catering for continuity of existing operations, but also scale up and deployment of new operations, as well as supporting change management and providing ongoing monitoring of technical aspects of operations.

KEY ACCOUNTABILITIES (not all-inclusive)

•  Support the implementation of SCOPE in the Field, in collaboration with colleagues in the Digital and Data services sub-unit, ensuring software and hardware is configured and usable.
•  Provide ongoing support during SCOPE operations in the Field, including but not limited to identity checks, data comparisons, and biometrics quality, ensuring beneficiaries are efficiently registered and managed, and also that distributions are done in time and efficiently.
•  Analyze the use of SCOPE by internal and external partners to inform the management of problems, and gaps and suggest ways to improve performance and partner working relationships e.g. deduplication.
•  Identify gaps in functionality resulting from requirements from deep-field operations and suggest improvements to the methods and process to support the continuous improvement of SCOPE services.

Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.

Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

•  Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
•  Respond to a variety of queries about technology and systems in order to assist WFP staff in delivering their services.
•  With the support of senior colleagues, provide standard training to end users (internal and external partners) of technology and systems (SCOPE and other software solutions) to ensure staff use standard technology and systems effectively
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FUNCTIONAL CAPABILITIES

Capability Name

Description of the behaviour expected for the proficiency level

Governance, Strategy and Architecture

Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project management, Planning and Optimization

Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise

Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.

Service Management

Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management

Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.

Procurement and Contract Management

Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

•  Has experience resolving more complex technical issues.
•  Has worked with head of units in defining requirements for functional area.
•  Has experience with the application of client services standards to resolve or escalate clients’ service problems.
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TERMS AND CONDITIONS

Qualified candidates are requested to submit their application via E-Recruitment attaching a signed application letter and a Curriculum Vitae.

This advert is open to nationals of Zimbabwe Only.

Female candidates with relevant qualifications and experience are particularly encouraged to apply.

WFP DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING).

DEADLINE FOR APPLICATIONS

Deadline for applications: 12 September 2023

To Apply Click HERE