Position Summary:

Assist the Snr IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system. In general, free the Snr IT Officer from some of the day to day issues so he/she can focus on larger projects and IT initiatives.

Duties and Responsibilities:

• Perform routine PC maintenance and updates for performance efficiency
• Supervise and process help desk support requests
• Assist in maintaining Internet service, firewalls, and telephone systems       
• Initiate process improvements to better answer user demands
• Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
• Provide technical assistance to office staffs as needed.   
• Assist in software and hardware upgrades 
• Add or update workstations for office staffs
• Any other duties as assigned

Knowledge, skills and abilities

• Ability to troubleshoot common hardware/software issues
• Ability to meet deadlines and adjust to changing priorities
• Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
• Ability to quickly gain new skills and knowledge when faced with new challenges.
• Proficient in Microsoft Office 2016, Windows 7, And Windows 10 in a domain environment
• Some familiarity with confidentiality requirements in a pseudo medical setting
• Attention to detail
• Excellent verbal and written communication skills

Qualifications and Experience:

• HND/Graduate student in an IT field with at least two-years learning experience in computer systems operations
• Knowledgeable in MS Active Directory structure
• Software installations, backup and archive
• Hardware and software troubleshooting
• Printer and system maintenance
• 
  

To apply click HERE