The ICT Technician will be required to support ICT infrastructure and users. The role will ensure that WUA leverages ICT infrastructure to produce high performing and resilient operations. Furthermore, the post holder will ensure that the inherent benefits, resilience and performance of the IT infrastructure are maintained. ICT Technicians will report to the Campus Administrator.

RESPONSIBILITIES/KEY TASKS

• Providing computer systems support (Hardware and Software);
• Providing VOIP support;
• Carrying out LAN installation, maintenance and monitoring;
• Updating and maintaining user ICT asset register;
• Repairing computers, laptops, printers, servers and other related computer peripherals;
• Supporting ICT systems and related queries to staff and students;
• Setting-up, supervising and monitoring ICT labs;
• Providing ICT related training for staff, students and stakeholders;
• Installing and upgrading anti-virus software to ensure security at the user level;
• Setting-up and maintaining audiovisual equipment in lecture rooms;
• Backing up ICT systems;
• Carrying out scheduled and preventative maintenance for ICT equipment;
• Monitoring network services availability and quality of service;
• Producing ICT periodic reports;
• Troubleshooting and solving ICT issues; and

Liaising with service providers.

Qualifications

• A National Diploma in Information Technology or higher from a recognised institution of higher learning; and
• Professional certifications in Information Technology related areas are an added advantage.

Experience

• At least one (1) year post qualification experience as ICT Technician in a reputable organisation;
• Experience working in a university environment is an added advantage;
• Proven experience in:
• Printer/computer maintenance repairs;
• LAN installation and maintenance; and
• User and ICT systems support.

Attributes

• Excellent problem-solving and analytical skills;
• Good communication, teamwork and negotiation skills;
• Ability to work to tight deadlines under pressure;
• Good organisational skills;
• Flexibility and adaptability;
• The ability to create and maintain strong working relationships with colleagues, students and stakeholders;
• Awareness of University business and understanding of business requirements of IT;
• Willingness to keep up to date with developments in new technology; and
• Commitment to continuing professional development (CPD).

Interested candidates should submit 6 sets of applications with detailed curriculum vitae, certified copies of academic and professional qualifications by Friday 6 October 2023 to:

The Deputy Registrar (Human Resources & Administration)

Women's University in Africa

P.O Box GD 32 Greendale

Harare

Or      

Hand deliver at

Women's University in Africa

Number 549 Arcturus Road Greendale

Harare