Vacancy – Head IS Infrastructure Networks Purpose of the job To lead the Technology Infrastructure and Network, to acquire, implement and operate Technology Infrastructure and Network Systems. Main Focus Areas 1. BUSINESS PLANNING FOR IS INFRASTRUCTURE & NETWORKS • Plans resource requirements of the department based on the monthly and quarterly in performance targets • Guides and leads the drafting and approval process of new, existing and changing policies, processes, procedures, work flows and operating manuals for the department. • Defines and communicates the agreed policies, procedures with regards to Technology Infrastructure and Network systems • Researches and plans the Technology Infrastructure and Network strategic initiatives for achieving Technology and Business goals • Establishes Technology Infrastructure and Networks goals, objectives and departmental operating procedures 2. FINANCIAL MANAGEMENT AND CONTROL • Receives relevant data from all business units, prepares and consolidates (where applicable), the CAPEX and OPEX departmental budgets for inclusion in the final budget • Formulates a provisional budget based on the Infrastructure and Networks strategic objectives and guidelines from the CFO for approval by the CTO annually • Manages and monitors ICT Infrastructure and Networks financials i.e. recurrent and CAPEX. • Controls monthly expenses by monitoring all financial movement and taking corrective action • Checks that all technology systems are properly configured to ensure that there is no financial loss on all transaction types from all technology systems. 3. TECHNOLOGY INFRASTRUCTURE MANAGEMENT AND CONTROL Lead the design, implementation, testing, control and maintenance of all Technology Infrastructure by; • Ensuring the designing and implementation of all Technology Infrastructure and systems • Identifying opportunities for the appropriate and cost effective investment of financial resources in ICT Infrastructure systems and resources • Ensuring that adequate change management policy is effected on the required Technology Infrastructure systems • Facilitating the Technology Infrastructure team to work with stakeholders to ensure operational efficiency of the system, IT resources, vendors and strategic partners • Testing and controlling Technology Infrastructure systems performance in line with the service level agreements and organizational level agreements • Ensuring the deployment, management and maintenance of all security systems and their corresponding or associated software, such as intrusion detection systems, cryptography systems, and anti-virus software for the Bank in conjunction with the Information Security and Governance manager. 4. NETWORK MANAGEMENT AND CONTROL Lead the design, implementation, testing, control and maintenance of all Technology Networks by; • Ensuring the designing and implementation of all Technology Networks • Identifying opportunities for the appropriate and cost effective investment of financial resources in Technology Networks and resources • Ensuring that adequate change management policy is effected on the required Technology Networks Facilitating the Technology Networks team to work with stakeholders to ensure operational efficiency of the system, IT resources, vendors and strategic partners • Testing and controlling Technology Networks performance in line with the service level agreements and organizational level agreements. • Ensuring the deployment, management and maintenance of all network security systems and their corresponding or associated software, such as intrusion detection systems, cryptography systems, and anti-virus software for the Bank in conjunction with the Information Security and Governance manager. Qualifications and Work Experience • Minimum of 5 years’ experience in IT field with 3 years in IS Infrastructure & Networks • IT Degree or equivalent with a passion working in a Start-Up environment • MBA an added advantage 5. DIGITAL CHANNELS MANAGEMENT AND CONTROL Lead the design, implementation, testing, control and maintenance of all Technology ATM, Cards, POS and EFT (Postilion) systems for the bank by; • Directing action plans and taking corrective action for Digital channels technical support • Facilitating the Technology Channels team to work with stakeholders to ensure operational efficiency of the system, IT resources, vendors and strategic partners • Approving the distribution of channels infrastructure, software and hardware • Ensuring the planning and deployment of digital channels infrastructure security measures 6. COMPLIANCE AND REGULATORY • Manages Technology Infrastructure and Networks systems performances in line with the service level agreements and organizational level agreements. • Checks and enforces adherence of the Bank’s Infrastructure and network to compliance with internal Audit and regulatory bodies. 7. DISASTER RECOVERY AND BUSINESS CONTINUITY • Develops and executes Technology Infrastructure and Networks enterprise wide disaster recovery and business continuity plan 8. DEPARTMENTAL MANAGEMENT • Manages, guides and coordinates staff in ICT Infrastructure and Networks department • Ensures optimum staff levels are maintained in the ICT Infrastructure and Networks department • Develops ICT Infrastructure and Networks staff professionally and technically • Conducts performance appraisals/reviews for staff in department • Ensures there is an ICT Infrastructure and Networks succession plan in place • Monitors subordinates to ensure adherence to policies and procedures Skills and Competencies: • Outstanding people and business management skills. • Highly Innovative • Agile • Good Project management skills • Excellent communication and negotiation skills. • Excellent presentation skills. • Strong relationships building and networking skills. • Ability to work under pressure and strong adherence to deadlines and targets. • Good problem-solving skills, expressing the ability to question, listen and understand the customer and business environment. • The ability to show empathy to diffuse and resolve customer dissatisfaction. Technical Pre-requisites • Up -to -date with the current (and future) levels of IT Infrastructure.