Job Description

This role is individually accountable for supporting the smooth running of the production applications and infrastructure.

Setting up, developing, maintaining, documenting, and enforcing system standards

Design and implement new solutions and improve resilience of the current environment

Maximise infrastructure performance by monitoring performance, troubleshooting, scheduling upgrades, and collaborating with network architects on network optimization

Undertake infrastructure fault investigations in local and wide area environments

Secure infrastructure systems by establishing and enforcing policies, and defining and monitoring access

Report infrastructure operational status by gathering and prioritizing information and managing projects

Upgrade infrastructure equipment to the latest releases

Provide remote support to on-site/off-site engineers and end users/customers

Undertake capacity management and audit of infrastructure devices in the offices and within data centres

Liaise with project management teams, third-line engineers and service desk engineers on a regular basis

Configuring user workstations and managing infrastructure inventory

Implementation and management of AWS infrastructure and integrations

Provide disaster recovery capabilities for all critical platforms and applications.

Skills

Accountable, Capacity Management, Design, Disaster Recovery (DR), End Users, Infrastructure Management (IM), Network Optimization, Network Support, Performance Monitoring, Project Management, Remote Support, Service Desk, Teamwork, Troubleshooting

Education

Bachelor of Computer Science (BCoSc) (Required), Bachelor of Engineering (BEng): Information Technology And Computer Science: Information Technology Management (Required)

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