About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

• Maintain proper balance between efficiency, customer services against operational risks.
• Ability to grasp and determine work strategy for assigned tasks with minimum guidance from IMTT Supervisor and COO
• Provide the necessary support to IMTT Supervisor and COO in ensuring consistency in internal controls
• Able to conduct root cause analysis, issue prevention and other improvement analysis.

Business

• Offer and apply customized services that suit the client (right level of service, not over or under servicing the client).
• Performance in Key Areas
• Accuracy and turnaround time
• Low error rate and high quality output
• Adherence to SLA
• Customer services

Processes

• Ensure all tax is recovered as per directive
• Ensure all 20% Domestic transfer liquidations are actioned as per directive
• Ensure all exempted categories are reversed as per directive.
• Prepare recovery and Reversal entries from DotOpal, GPBS and EBBS reports.
• Request for source documents from RMs where Exemption justification is required.
• Exemption investigations ensuring compliance to Regulatory standards
• Submit reversal and Recovery files to Supervisor for approval
• Submit all returns in a timely manner
• Ensure all IMTT items in Computer suspense account are reversed.
• All unfunded accounts to be tracked until all tax is recovered.
• Ensuring that reconciliation & investigation activities are being done as required and items are all accounted for and monitored for resolution.
• Ensure compliance with Group's standards and regulatory requirements pertaining to Money Laundering and KYC.
• Exercise vigilance against fraudulent transactions and identification of potential operational risks
• Adherence to the keys policies and procedure
• Ensure compliance to all internal and external policies and regulations.

People and Talent

• Responsible for the health and safety aspects within your area of control.
• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and Safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents.
• Bring to the attention of the management any hazard in the workplace
• Affinity to service and helping clients
• Ability to feel comfortable amongst strangers
• A good listener
• Make themselves understood when communicating with all kinds of people
• Pleasant disposition and able to control feelings that may create conflict
• Sensitivity towards people and ability to show compassion or empathy
• High self-esteem and confidence level
• Proactive rather than reactive
• A sense of belonging to the business
• A sense of team work with colleagues based locally and overseas.
• Always looking to do things better
• Project a professional SCB image through all interactions with clients
• Living the SCB values

Risk Management

• To jointly develop a support infrastructure to ITO products and services
• To assist in the sales/cost cutting process in line with common goal of increasing revenues
• To cooperate on automation initiatives, production support system maintenance and enhancements
• To achieve an ongoing service level standards maintenance and resolve service-related issues
• To ensure timely and smooth coordination of operational process within payments
• To coordinate resolution of audit issues, whether these have been raised already or just potential.
• Coordinate periodic audit process
• Contractual terms and service meet standards in a cost efficient manner

Key Stakeholders

Internal

• Global Banking ,Commercial Banking & Retail Banking , Item Processing and other Service Delivery Units
• Officers and staff of IMTT project team
• Group Audit/UORM
• Dot OPAL Support
• GPBS support
• Finance team
• All ITO Units
• Global Reconciliations Hub

External

• Customers
• Reserve Bank Of Zimbabwe
• ZIMRA
• External auditors
• Other Banks, Local & International
• External service providers, including those related Clients to outsourcing initiative

Exclusions and determination of future scope

• To report all suspicious and incidents of money laundering in line with group policy and standards, local, legal and regulatory requirements.
• Proactively monitor and manage operational risks, system risks and channel risks of Local Operations escalate/highlight any potential and actual breakdown of controls or any major issues to Chief Information officer and Risk team.
• Be aware of and comply with Group Policy, Local Laws and Regulations relating to the prevention of Money Laundering and Terrorist Financing.
• Ensure compliance with the Group's standards and regulatory requirements pertaining to Money Laundering.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering in the day to day operations, which include, transaction monitoring and reporting suspicions
• Ensure compliance with Group Sanction Policy & Procedure
• Ensure that Money Laundering suspicious transactions are not disclosed to customers

Our Ideal Candidate

• Ability to plan and organize work flow, work efficiently and quickly to meet tight and demanding deadlines
• Good knowledge of the Group's Policy & Standards relating to operations and relevant local regulations and legislation
• Strong organizational , supervisory, delegation and time management skills
• Must have good interpersonal and oral and written communication skills.
• Good computer skills
• Must be mature, assertive and professional in conduct and attitude
• Must be a team player who can work with minimum supervision
• Strong leadership qualities, management expertise, interpersonal skills and operations experience; assertive and professional in conduct and attitude
• Knowledge of bank products & operational procedures
• Through knowledge of exchange control regulations & procedures
• Wide knowledge of international settlement transactions
• Customer focused
• Good communication skills
• Change driven, able to adapt ad work flexibly
• Ability to work under pressure
• Effective decision taker, computer literate, strong management, leadership & organizational skills, wide knowledge of banking practice & theory & relevant legislation

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.