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Customer Service Officer Needed At Croco Motors
Croco Motors
Job Type
Full Time
Location
Zimbabwe
Description :
We welcome applications from qualified individuals interested in the following position within the Croco Group of Companies.
Qualifications:
- Diploma or equivalent; undergraduate degree in Marketing, PR/Communications, Business Management.
- Experience or knowledge in Telemarketing, Customer Support, and Marketing Administration.
- Demonstrated experience in a customer support role with a strong focus on holistic Customer Experience.
- Proficiency in B2B and B2C communication and liaison.
- Strong interpersonal skills, active listening, and effective social interaction at all levels.
- Familiarity with CRM systems and CX tools.
- Sound knowledge of Online Customer Engagement platforms and Digital Touchpoints channels.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and efficiently manage time in a high-pressure environment.
- Strong Public Relations and Stakeholder Management skills.
To apply
Responsibilities:
- Conducting post-service/sales follow-ups for designated business units and divisions under Croco Holdings Group.
- Managing and documenting customer complaints, providing timely solutions and alternatives, with follow-ups to ensure issue resolution.
- Collaborating with divisional staff to address inquiries and complaints.
- Acting as the primary point of contact on all customer communication channels.
- Conducting regular market surveys, in-depth competitor analysis, market intelligence, and customer surveys.
- Monitoring and tracking customer experience metrics, as well as key performance indicators (KPIs).
- Updating customer records in the Document Management System (DMS) and other Customer Experience (CX) tools.
- Taking responsibility for CRM module utilization in Enterprise Resource Planning (ERP) and DMS.
- Managing and maintaining data within the DMS, including data cleansing, amendments, and data quality monitoring.
- Generating comprehensive monthly customer experience reports.
How to Apply:
If you meet the qualifications and are interested in this position, please send your application to the Human Resources Department via email at recruitments@crocoholdings.co.zw no later than October 31, 2023. Please mention the job title in the email subject.
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