Customer Service Advisor - Agricultural and Rural Network

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Customer Service Advisor - Agricultural and Rural Network

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

The Role

We have an opportunity for a talented Insurance Customer Service Advisor to join our highly successful Agricultural and Rural team in the South-East of England. The team utilise their renowned expertise on claims to the value of £100k and complexity. The Customer Service role is a technical assistant role, designed to support throughout the handling of these claims. You will be required to work with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

You Will Have The Following Skills

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim
• Have first class communication skills, both written and verbal
• Competent IT skills, and the capability to maintain the electronic and paper files to a high auditable standard including preparation of Claim and Adjustment documentation as required
• A willingness to liaise with other internal product lines/departments as required
• Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy
• Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
• Accurate daily time recording delivering a high proportion of chargeable hours demonstrating technical competence

This is a great opportunity for those who are motivated by the variety of claims work, as well as the opportunity to partner our Domestic Major Loss Adjusters and contribute to the network of professionals we work within.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• 25 days holiday
• Development opportunities in relation to insurance qualifications
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.