Community Accountability Reporting Mechanism (CARM) Officer: Mercy Corps Deadline: 14 September 2020 Background Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps exists to alleviate suffering, poverty, oppression by building secure, productive, and just communities. Mercy Corps has been present in Zimbabwe since 2002 focusing its interventions on a multi sectoral market systems development portfolio mobilizing communities to promote small-scale agriculture and revive local economies. Its current operations focus on helping smallholder farmers increase their incomes and harvests through the power of technology and increasing urban household access to quality, reliable water, sanitation and hygiene services. Market driven approaches are at the heart of Mercy Corps’ programming globally. Mercy Corps facilitates the development of systems that increase incomes and improve access to goods and services, while reducing the risks and effects of shocks and stresses. Mercy Corps is committed to preventing all forms of exploitation and abuse that may emanate in relation to its programs. A Community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps’ commitment to excellence and integrity. It gives individuals, organizations and local groups a means of raising concerns or sharing feedback (positive and negative) with Mercy Corps, independently from program operations. General Position Description The CARM Officer will work on establishing/maintaining and continuously strengthening the accountability system in the organization. S/he will be managing day-to-day accountability feedback mechanisms that includes handling of beneficiary feedback and building a feedback loop into adaptive program management. The CARM Officer will lead the roll-out and implementation of CARM in Zimbabwe. S/he will be responsible for internal and/or external referrals, to compile reports on processed feedback and provide recommendations to the programs for improving the response.