We are looking for Bank Tellers in the following locations: Gweru, Bulawayo, Kwekwe, Mutare, Masvingo & Chiredzi. Purpose of the job Provide top class service to BANCABC ‘s Banking customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the banks products and services. Paying special attention to detail policy and procedures. Main Focus Areas • Customer Service. • Cross selling of bank’s products and services. • Processing Foreign currency switches for all currencies • Redemption of remittances • Cash withdrawals and deposit taking • Transaction capturing. • Provide accurate information to customers at all times. • ATM custodian • Achieve and maintain a high level of customer service at all times. • Adhere to policy and procedure both internal and external for the protection of the customer. • To complete all customer transactions efficiently and accurately. • Be confident to raise any concerns over discrepancies at the first point of realization. • Communicate with the customer articulately and accurately, paying attention to detail and always using the customer's name. • Deal with customer complaints and enquiries in a professional and courteous manner. • Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer. • Provide assistance and offer advice or alternatives that will benefit the customer. • Promote the benefits of alternative methods of banking, by actively assisting where applicable. • Treating colleagues and clients with respect, understanding, consideration, knowledge and skill. • Remain compliant when signing for documents, or when carrying out tasks that involve dual control. • Answer the telephone in a timely and professional manner. • To adapt positively to change(s) in working practices or environment. • Cash balancing on a regular basis • Attend to and resolve basic technical failures (first-line support. • Dependent on types of card readers deployed (dip card or motorized), retrieval of retained cards Skills and Competencies: • Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely. • The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction. • Friendly, cheerful and well groomed. • Excellent interpersonal skills. • Ability to use own initiative. • Strong time Management skills. • Team player with ability to work in a dynamic cultural environment. Job Related Knowledge • Knowledge of legal and regulatory issues typical for the country banking system. Qualifications and Work Experience • 2 ‘A’ Levels • 5 ‘O’ levels including Mathematics and English • Studying towards an IOBZ qualification an added advantage • 1 Year experience in Telling preferably in a banking environment