Job description / Role

? The role holder is responsible leading, overseeing and managing Food Delivery Operations across UAE region. Collaborate with other cross functional team member’s in order to formulate and implement procedures, goals, and objectives. Take the lead role in planning, delivery costing, technology enhancements, metrics & reporting in place to measure delivery performance, developing flexibility to meet the varying and changing needs of customers. The role holder is also responsible for developing and implementing measures to increase overall delivery operational efficiency. The role holder should have exposure of working in ERP’s like SAP, veh tracking, technology and automation implementation projects in delivery operations. • Develops and recommends measures to improve the quality of delivery service and increase efficiency of performance of delivery operations • Manage and develop a team of supervisors, drivers and transport assistants, who may be working remotely, either alone or in small teams, in order to deliver a high quality service to customers. • Take the lead role in planning, costing and allocating routes and vehicles ensuring sufficient flexibility is in place to meet the varying and changing needs of customers • Ensures efficient and effective planning out of all delivery operations resources and activities to facilitate business requirements • Works closely with customers to understand business requirements and ensure that service requests are facilitated in an effectual manner • Conducts periodic reviews to ensure that methods used within the delivery operations function are in line with the established guidelines and procedures • Develops and implements systems in managing data that relate to operational activities to ensure record accuracy • Prepares periodic reports to the senior management related to delivery operations, costing & presents statistical information to facilities decision making • Ensures compliance to all statutory norms regarding delivery and fleet operation • Develops and implement a proactive, planned and structured approach to the maintenance of fleet vehicles, keeping within the designated budget and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard

Requirements

• Bachelor’s degree in Supply Chain Management • Master’s degree in Business Administration is preferred • A minimum of 8-10 years of relevant experience with at least 4-5 years in delivery operations, preferably in the food retail industry in UAE region

About the Company

Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies. We are proud to be one of the top 10 retailers in the Gulf region with:

• More than three decades experience managing international brands in local environments
• A prestigious portfolio of world class brand partners
• Anchor tenancy in all major GCC shopping malls
• A proven track record of securing exclusive retail and distributor agreements
• An experienced management team
• Strong customer relationships