Programme Associate, Online Volunteering
Location: Nairobi, Kenya
Agency: UN Volunteers (UNV)
Contract Type: Fixed-Term (G6)
Duration: 1 Year (with potential for extension)
Deadline: Apply by December 4, 2024
About the Role
The Programme Associate, Online Volunteering supports UNV’s strategic initiatives to enhance online volunteering opportunities globally. Reporting to the Manager of the Regional Office/Chief of the New York Office, with guidance from the Programme Specialist at UNV Headquarters, the incumbent will facilitate the delivery of Online Volunteering services, foster partner engagement, and contribute to knowledge sharing and innovation. This role is instrumental in achieving the objectives of the UNV Strategic Framework.
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Key Responsibilities
1. Service Provision and Advisory Support
-Oversee quality review of Online Volunteer assignments and suggest improvements.
-Ensure timely posting and advertisement of assignments.
-Verify and approve partner organization registrations.
-Maintain partner relationships and provide guidance on the platform.
-Assist partners in resolving technical challenges with online volunteering systems.
-Share trends and analytical updates on Online Volunteering.
-Address and resolve Service Desk queries.
2. Business Development and Outreach
-Drive demand for Online Volunteer assignments among UN agencies, NGOs, and other stakeholders.
-Support promotional efforts, workshops, and partner consultations.
-Advocate for integrating Online Volunteering in development and peace initiatives.
-Assist in planning and delivering outreach events and campaigns.
-Help develop innovative Online Volunteering solutions, including hybrid models.
3. Knowledge Management and Advocacy
-Facilitate the sharing of Online Volunteering knowledge and best practices.
-Assist with webinars, visibility materials, and drafting knowledge products.
-Conduct research on digital volunteering trends.
-Support communications teams with storytelling and content creation.
-Enhance team capacity on Online Volunteering tools and methods.
4. Improving the Online Volunteering Offer
-Provide insights for refining corporate strategies and service offerings.
-Suggest improvements for system functionality and user experience.
-Track trends to identify new opportunities for Online Volunteering.
-Contribute to performance reporting aligned with the UNV Strategic Framework.
Core Competencies
Achieve Results: Deliver quality work efficiently and on time.
Think Innovatively: Apply creative solutions to challenges.
Learn Continuously: Share knowledge and seek feedback for improvement.
Adapt with Agility: Embrace and handle change constructively.
Act with Determination: Stay motivated under pressure and meet goals.
Engage and Partner: Build positive relationships with stakeholders.
Enable Diversity and Inclusion: Promote equity and confront discrimination.
Technical Skills
Entrepreneurial Thinking: Identify opportunities to enhance services.
Marketing: Communicate the value of products effectively.
Communication: Tailor messages for diverse audiences using appropriate platforms.
Relationship Management: Build trust and partnerships across sectors.
Digital Awareness: Leverage emerging technologies to optimize service delivery.
Customer Satisfaction: Deliver responsive, client-focused solutions.
Qualifications and Experience
Education:
-High school diploma with six years of relevant experience; OR
-Bachelor’s degree in business administration or related field with three years of experience.
Experience:
-Proven record in project management, international development, or partnership relations.
-Prior experience with volunteer organizations or UN entities is an asset.
-Experience in developing countries is desirable.
-Proficiency in drafting reports and using corporate software tools (e.g., MS Office, ERP).
Language Requirement:
Fluency in English is mandatory.
Important Notes
-This position is open to Kenyan nationals only.
-Shortlisted candidates will undergo rigorous background checks.
-UNV does not charge fees for recruitment processes.
For further details and application, visit the UN Careers Page.
Be part of a mission that leaves no one behind. Apply today!