Airports Company of Zimbabwe is Recruiting Trainee Customer Services Assistants
Do you have the skills and dedication to ensure passengers have a memorable experience at airports? If so, the Airports Company of Zimbabwe (Private) Limited (ACZ) is looking for Trainee Customer Services Assistants to join their team. This exciting opportunity comes with a responsibility to provide outstanding customer care services to all airport users.
Job Description
As a Trainee Customer Services Assistant, your primary role is to create a seamless experience for passengers and visitors at Zimbabwean airports. Below are the key duties and responsibilities:
Also Read: CARE International Is Urgently Recruiting In Harare, Zimbabwe
1. Frontline Customer Service
- Provide passengers with flight, tourist, and general airport information for effective communication.
- Address and resolve customer complaints at the airport’s frontline desk.
- Gather customer feedback through suggestion boxes, comments books, and questionnaires, forwarding them to the shift Supervisor.
- Ensure passengers’ needs and expectations are met promptly.
- Assist in making relevant airport announcements through the public address system under the guidance of Customer Services Officers.
- Monitor the service delivery of organizations and companies operating at the airport to ensure they meet airport standards.
- Update the flight information display (FIDS) system.
- Record service standards data and passenger statistics for trend analysis.
- Document all activities affecting passengers and provide them to the Supervisor for analysis and service improvement.
- Conduct spot checks to maintain general cleanliness in the terminal building for passengers’ use.
- Respond to telephone inquiries at the Airport Information Centre.
- Conduct airport tours for school children, college students, and other official airport visitors.
- Assist in setting up corporate events.
2. Qualifications and Experience
- 2 ‘A’ level passes in Commercial subjects.
- 5 ‘O’ levels, including English Language.
- Certificate in Marketing, Customer Services, Business Management, or equivalence.
- A diploma in Customer Services, Marketing, or Business Management is an added advantage.
- Age 25 years and below.
3. Skills and Competences
- Good communication skills.
- Strong interpersonal skills.
- Computer literacy.
- Customer-oriented mindset.
- Well-groomed appearance.
Also Read: Multiple Vacancies Available at Family Aid Caring Trust (FACT)
How to Apply
Qualified and interested candidates are encouraged to submit their applications, including application letters, detailed CVs, and copies of academic and professional certificates to:
The Human Resources and Admin Director
Airports Company of Zimbabwe (Private) Limited
3rd level, International Building
Robert Gabriel Mugabe International Airport, Harare
Application Deadline: 17 November 2023
Female candidates are strongly encouraged to apply for all positions, promoting diversity in the workplace. Join the Airports Company of Zimbabwe and embark on a rewarding journey in providing exceptional customer care services at Zimbabwean airports.