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Quality Analyst
Posted in Quality Assurance
3 years ago
Description :
GPC Financial Services PVT LTD
Acquiring agent daily sales call sheets and calling the clients to verify the quality of data.
Ensuring that each agent’s performance is documented by capturing the number of calls, follow ups, hit rate etc.
Capturing consumer feedback on service delivery, products and customer experience.
Producing a daily report on agent activities for use by the sales team
Maintenance of agent performance database
Any other duties assigned by the head of department
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